1 reviews | Active since Jan 2017
Handed over for collection of an up to date account
In May I purchased a house and the process was held up for at least 2 weeks because I was handed over to legal by MTN for no reason. After 2 weeks of fighting eventually got letter confirming account in good standing & up to date and MTN assured me this will be rectified. Now purchasing a car and have the same issue again. This is ridiculous to say the least & totally unacceptable. The call centre can only send legal a mail and wait for a response. I am going on holiday on Saturday and need my new car but MTN could care less. This is the worst company ever do deal with. Anyone looking to take out a contract should rather even consider Telkom before even looking at MTN, you will have endless issues and will never be treated fairly as a client should!
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team