1 reviews | Active since Oct 2018
HANDED OVER FOR A ********** ACCOUNT!!
Below text extract from an email sent to MTN on 2018/09/16 - to date, I had no reply, other than threatening message of being handed over.
My conversation with Zanele Mbatha, held on Friday afternoon, September 14th, 2018 at 16:51 refer.
Please find as requested, an affidavit and certified copy of my ID.
For some context to the email, I contacted SA Homeloans on Friday afternoon to apply for a bond. I was informed by the Agent, Avishkar Bangtoo, that my credit score was too low due to a handed over MTN account.
I contacted Zanele Mbatha at your call center to inquire about the matter. She confirmed that an MTN account existed on my name that was handed over to your Legal Department. According to Zanele, the telephone number attached to the account is ********** .
As per the attached affidavit, I did not apply for or took out a contract with MTN. There should not be an MTN account on my name at all. The last MTN contract that I had, was more than 10 years ago.
Could you kindly handle this accordingly, and have the account removed from my name, and have my Credit Report updated accordingly.
More than happy to provide as much information as possible. Could you also please update me on your progress.
I have copied Experian Credit into the mail so that they are also informed of the ********** account.
