Handed over - *****ed my account

My husband has been a client of MTN for 15 years maybe even longer. It is with such disappointment that this week he was shown just how bad ***** can be in SA. We are not far from our pension age and are in the market to purchase our pension home. My husband did the application for a home loan and to our shock, embarrassment and anger we were declined the load due to a handing over of my husband to bad debt. According to MTN a sim card was bought on line 20/10/24, how my husbands details could be used i just don't know. The person known as Mundla (got the name when I phoned the so called number) that is not in use by MTN according to the voice message. Not once did any person make contact with me or my husband regarding this account. We have bought all our contracts directly through MTN shops at cascades and liberty mall in PMB. Now my husband is left with this sickening feeling of not knowing how this even happened . He had to now send copies of his ID do a affidavit to prove is not guilty. Who know how long this process of clearing his name will take because of someone else greed and senseless ability to rune the name of a person who has never had a bad dept against him. His record should be more proof than anything else. I truly hope MTN will clear his name and remove it from the dpt file as quick as they put it on. Buying sim cards on line should have a check system to prevent this happening. So I wonder what our future holds if these ********s hold our futures in their hands.