1 reviews | Active since Dec 2017
Handed over by MTN but no details of collection company
I am handed over as my account is in arrears. life happens to people such that at times you are even incapable of arrangements. I need to pay my 3 months arrears and i am told my account is with legal but legal cannot assist as the also say its handed to collectors, fair enough. but why can it be recorded on system who to contact. MTN can help and numbers provided to me as known numbers also dont go through. Is this sort of a game MTN is playing of trying to make the account huge and unaffordable?
so frustarted
Thank you for your post,
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Managements Team
Thank you for your post,
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Legal department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Managements Team