HANDED OVER??? BUT PAY RELIGIOUSLY!!!!!

Item: MTN South Africa
Rating: 2
Author: Linda T

I received an SMS stating \ confirm amount and date of monthly repayment before 08/04/2016 REFMN100257 CONTACT NLA ***/ [Email Removed] \" - HOW DOES MTN EXPLAIN THIS????? I am in credit on my account!!! When I phone the call centre (808) they cant see anything wrong on my account or that I'm in arrears! If my credit score is implicated by this... I will for sure not hesitate to move all my current contracts with MTN to a service provider that is competent enough. This is not the 1st time I have had issues with MTN - useless - Its all I can say."

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Replies (1)

MTN South Africa's replyOfficial

08 Apr 2016, 16:22

Hello LindaTinley,

Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that according to our records there are no defaults on the account, payment are received on regular bases, the account is on credit.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***

MTN South Africa's reply08 Apr 2016, 16:22

Official