Handed over because MTN is not collecting the funds

Item: MTN South Africa
Rating: 1
Author: Jaco W

After my last complaint about MTN not collecting funds from my account and then deciding to hand me over, we supposedly resolved the situation (as confirmed by Mike Ramaboka from the Complaint Management Team in a private message).

Two months later and I have been handed over AGAIN to Shapiro, Shaik, Defries and Associates (SSDA) who are non-stop harassing me for outstanding funds which MTN is NOT collecting from my account via debit order.

I am livered as I keep on having to explain to people the situation and no one seems to be able to assist except for the illusive Legal Team from MTN (who you can not contact directly...they will call you).

Helpful (0)

Replies (4)

Jaco W's updateReviewer Update

23 Aug 2018, 08:53

As to be expected, they did not honour their own imposed deadline of phoning me yesterday. I am still waiting for someone to assist with the matter and to actually attempt to resolve the issue. In the last 3 days, I have called 5 times in an attempt to do so.

Jaco W's update23 Aug 2018, 08:53

Reviewer Update

MTN South Africa's replyOfficial

23 Aug 2018, 13:59

Good day Jaco

Thank you for taking my calls

Apology for the incorrect name used on the previous reply.

As per our telephone conversation , MTN will do a debit for the outstanding amount R 1,812.75 on the 27-08-2018.

We would like to assure you that we are actively working to improve our service.

Dinesh Kowlasar

MTN Complaints Management Team

MTN South Africa's reply23 Aug 2018, 13:59

Official

Good day Jaco

Thank you for taking my calls

Apology for the incorrect name used on the previous reply.

As per our telephone conversation , MTN will do a debit for the outstanding amount R 1,812.75 on the 27-08-2018.

We would like to assure you that we are actively working to improve our service.

Dinesh Kowlasar

MTN Complaints Management Team

Jaco W's updateReviewer Update

02 Oct 2018, 08:13

It is now 2 October and I have not seen a debit order from MTN yet. Am I going to be handed over again? On 25 September I still received threatening letters from Shapiro, Shaik, Defries stating I owe you money. PLEASE CAN THIS BE RESOLVED!!!!!!!!!!!!!!!! YOUR ARREARS MTN ACCOUNT NUMBER ********** 022 WITH AN AMOUNT DUE OF R 10 351,11

Jaco W's update02 Oct 2018, 08:13

Reviewer Update

Jaco W's updateReviewer Update

02 Oct 2018, 08:24

Incase anyone was wondering, this has been going on since April! https://www.hellopeter.com/mtn/reviews/debiting-my-account-and-still-handed-over- **********

Jaco W's update02 Oct 2018, 08:24

Reviewer Update

Incase anyone was wondering, this has been going on since April! https://www.hellopeter.com/mtn/reviews/debiting-my-account-and-still-handed-over- **********