Handed over account

<p>I really dont know how mtn works, this is my second time complaining here about mtn because no one really cares to asist me at mtn. Alice Van Der Merwe claimed that she assisted me first time but I'm still struggling with payments. </p> <p> </p> <p>Alice said that she removed my account at the legal department and I can start making payments at any mtn stores and I can do the simswap. Made a payment of R150 instead of R117 in February at the mtn store in cape town opposite absa. March I couldn't pay, April 28 I went to do a simswap and payments where I was told I'm owing R855, my account is still at the legal department and they can't allow me to do a simswap. I have emailed Alice 2weeks ago and lastweek she's not responding. I hate what mtn people are doing to me it's like I'm a fool now.</p>