WIVJ
Willem Ignatius Van Jaarsveld
1 reviews | Active since Jan 2015
22 Sept 2015, 07:54
Handed over
Good day,<br> <br> Please assist me I'm getting lawyers letters from \VVM"regarding an overdue account and that I owe over R9000.00 to MTN and theses attorneys.<br> I have sent proof of payment statements to MTN's [Email Removed] and I've heard nothing. I don't understand that MTN will get attorneys like VVM to harass their clients that are paying seems like these lawyers have gone from chasing ambulances to make money to harassing people to collect outstanding debt with little or no proof.<br> <br> Thanks<br> Ignatius<br> """
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MTN South Africa's replyOfficial
22 Sept 2015, 12:22Hello SSM087,
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,
MTN South Africa's reply22 Sept 2015, 12:22
Official
Hello SSM087,
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Best regards,