SJ
Salome J
1 reviews | Active since May 2011
10 Mar 2016, 12:21
Half Baked Answers
Please refer to my complaint logged via Hello Peter dated 2016/03/01 with regards to incorrect invoicing and debit order details. Do not provide me with half baked answers that is not even relating to my complaint. I did mention that I have more than one contract with MTN and yet again you did not even take the time to refer to the correct one. In need maybe the ombudsman would be an option with this one?
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MTN South Africa's replyOfficial
12 Mar 2016, 13:43Hello sdej,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that according to our records you were not charged R110 for activation at all. The connection fee on the invoice has been discounted which means you did not pay for connection. The only amount you were charged for is Prorata or R16.84 (excl vat).
Kindly contact our Customer Care on 808 to query the debit order details you mentioned on this post as you did not explain in detail what exactly is the query regarding debit order details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that according to our records you were not charged R110 for activation at all. The connection fee on the invoice has been discounted which means you did not pay for connection. The only amount you were charged for is Prorata or R16.84 (excl vat).
Kindly contact our Customer Care on 808 to query the debit order details you mentioned on this post as you did not explain in detail what exactly is the query regarding debit order details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply12 Mar 2016, 13:43
Official
Hello sdej,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that according to our records you were not charged R110 for activation at all. The connection fee on the invoice has been discounted which means you did not pay for connection. The only amount you were charged for is Prorata or R16.84 (excl vat).
Kindly contact our Customer Care on 808 to query the debit order details you mentioned on this post as you did not explain in detail what exactly is the query regarding debit order details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that according to our records you were not charged R110 for activation at all. The connection fee on the invoice has been discounted which means you did not pay for connection. The only amount you were charged for is Prorata or R16.84 (excl vat).
Kindly contact our Customer Care on 808 to query the debit order details you mentioned on this post as you did not explain in detail what exactly is the query regarding debit order details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***