1 reviews | Active since Jan 2015
Had to reverse the incorrect transaction!
<p>I had to go personally reverse the transaction at Nedbank as I was sitting with no funds and could not even buy groceries as MTN obviously once again did not assist the customer. MTN seems to not want to sort out the issue as I have had no feedback whatsoever. Does it not appear unusual to MTN for such a transaction that has never occured before in 6 years to now happen. How is it possible for someone else to increase your credit limit without going into MTN with some proof of identification(Poor security measures) and use the limit that same day? How more obvious can it look that a credit limit was changed and the full limit used the same day?? Clearly a hacked account. I have also lost around R400 in bank charges for having a negative account! Please resolve this issue now and stop wasting my time.</p>
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
On the account you have a credit and usage limit.
Kindly be advised that the system do not reflect any changes done to the credit limit, only the Credit management department have access to change the credit limit, the credit limit cannot be changed unless the client give MTN authority to change the credit limit.
The system reflect that the usage limit was changed on the device by the user. The account reflect after the usage limit has been changed the sim card has been used for international calls made from SA to another country.
We have sent to you the proof of the usage limit change done on the device. On the 8-7-2016 MTN has placed a usage limit for R1.00 on the 17-7-2016 the usage limit was changed from R1.00 to R4950.00 via the short code used to make the changes. On the 10-8-2016 the usage limit was changed from R4950.00 to R1000.00.
You have mentioned that the phone was in for repairs, however the itemized billing report has been sent to you and calls reflected that the sim card was used, the account is billed for roaming calls. For each client only one sim card will be allocated and each sim card has only one serial number.
The account is billed as well for content usage. We picked up the content service used was for Smartcall.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Content charges are when you download information from your Internet commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems. The request has been sent to the content provider to remove this service. Your unsubscribe has been logged as #***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
The internal calls charge are valid.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
On the account you have a credit and usage limit.
Kindly be advised that the system do not reflect any changes done to the credit limit, only the Credit management department have access to change the credit limit, the credit limit cannot be changed unless the client give MTN authority to change the credit limit.
The system reflect that the usage limit was changed on the device by the user. The account reflect after the usage limit has been changed the sim card has been used for international calls made from SA to another country.
We have sent to you the proof of the usage limit change done on the device. On the 8-7-2016 MTN has placed a usage limit for R1.00 on the 17-7-2016 the usage limit was changed from R1.00 to R4950.00 via the short code used to make the changes. On the 10-8-2016 the usage limit was changed from R4950.00 to R1000.00.
You have mentioned that the phone was in for repairs, however the itemized billing report has been sent to you and calls reflected that the sim card was used, the account is billed for roaming calls. For each client only one sim card will be allocated and each sim card has only one serial number.
The account is billed as well for content usage. We picked up the content service used was for Smartcall.
Kindly be advised that any services used on the sim card will be charged to the account, content services is not a MTN service and from our side we cannot activate this, content service can only be activated by the user of the handset. MTN do not credit the account for any content charges.
Content charges are when you download information from your Internet commercial adverti*****t to your handset.
Please note we cannot assist you with the break down for the content charges because this is not a MTN service and we do not work on outside company systems. The request has been sent to the content provider to remove this service. Your unsubscribe has been logged as #***.
You may use the following USSD code to block the content service providers: *141* 5 # select option written content billing.
The internal calls charge are valid.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,