Had it with MTN!!!

<p>We bought a SAMSUNG A5 on our company's name at MTN Zevenwacht on the 19.05.2016. On the 25.05.2016 we reported that the cellphone was making a noise when using the handfree option. Lucinda, the sales person assisted us, and booked the phone in for testing. The cellphone only came back 3 weeks after it had been sent away. In this time the owner of our company was away on business and did not have proper means of communication on her time away. When the phone came back we tested it and the same problem occured this after MTN could not find anything wrong with the cell. We asked to speak to the manager and Janda Laubscher assisted us this time. We then managed to have the cellphone swapped with a new one 18.07.2016 after a long fight. The new phone did the same thing. We reported it and now had to send the cellphone in again but we were promised to receive a Huawei cellphone when the SAMSUNG came back. Up until now we have not heard any feedback from MTN ZEVENWACHT again and in the mean time found out the Janda is not the manager there but Louise is. I have been calling and emailing Louise to no avail. I called MTN head office and they told me that they cannot find anything wrong with the cellphone AGAIN. We want to cancel this contract now. We dont want to pay cancellation fees or want the cellophone back as their service is horrible! Nobody keeps us updated on anything that is happening. No one can assist promptly. Promises are made but not kept and too much inconvenience has been caused. The owner of our company is gone on business again WITHOUT A CELLPHONE! We are fed up.</p>