SG
Shaaista G
1 reviews | Active since Apr 2011
19 May 2015, 09:20
HAD ENOUGH OF MTN
\We are truly sorry for the breakdown in service and inconvenience caused.<br> <br> We can confirm that the line was inactive for 13 days due to the SIM swap failing. The matter was escalated to our back office to resolve and this was done. We taken a decision to credit your account with R172.90 for the 13 days.<br> <br> Regards<br> Tim<br> MTN Complaints Management Team: REQ:***"<br> <br> THERE IS NO CREDIT ON MY ACCOUNT"
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MTN South Africa's replyOfficial
27 May 2015, 00:34Hello Shy01,
Please forgive us for the delay with the credit being allocated to the account.
We can confirm that the credit was approved but was not allocated to the account. We will ensure that the credit be allocated the account accordingly.
Kindly note that your 1GB data bundle that you receive every month will and can only carry over for 30 days. If the data is not used up, it will be forfeited,
Regards
Tim
MTN Complaints Management Team: REQ:***
Please forgive us for the delay with the credit being allocated to the account.
We can confirm that the credit was approved but was not allocated to the account. We will ensure that the credit be allocated the account accordingly.
Kindly note that your 1GB data bundle that you receive every month will and can only carry over for 30 days. If the data is not used up, it will be forfeited,
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply27 May 2015, 00:34
Official
Hello Shy01,
Please forgive us for the delay with the credit being allocated to the account.
We can confirm that the credit was approved but was not allocated to the account. We will ensure that the credit be allocated the account accordingly.
Kindly note that your 1GB data bundle that you receive every month will and can only carry over for 30 days. If the data is not used up, it will be forfeited,
Regards
Tim
MTN Complaints Management Team: REQ:***
Please forgive us for the delay with the credit being allocated to the account.
We can confirm that the credit was approved but was not allocated to the account. We will ensure that the credit be allocated the account accordingly.
Kindly note that your 1GB data bundle that you receive every month will and can only carry over for 30 days. If the data is not used up, it will be forfeited,
Regards
Tim
MTN Complaints Management Team: REQ:***