NR
Neil R
1 reviews | Active since Jun 2011
01 Jun 2015, 14:07
Had Enough - Cell C im on my way
I renewed 3 of my 4 contracts with MTN in April - Yet again I made the mistake of allowing them to antagonise me for another 2 years. After days and days of calls they finally got my data contract working. Then I find that they have not allocated the bundle (10Gig) and charge me out of bundle rates. I follow their process and log a dispute - nothing happens - I follow up - many promises - as usual promises are broken. MTN please note that I have reversed the debit order and will not be held responsible. Your reference number is # ***. I am a high value client to you and am in conversation with Cell C to buy me out of this nightmare. Regards Neil
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MTN South Africa's replyOfficial
05 Jun 2015, 14:27Hello neilrodd,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that the resolution may have been delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that the resolution may have been delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply05 Jun 2015, 14:27
Official
Hello neilrodd,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that the resolution may have been delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward. Please however do be advised that the resolution may have been delayed due to the National Strike that MTN is currently undergoing.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***