had a very similar incident with MTN
had a very similar incident with MTN Newcastle. Apparently the lady that accepted my application to cancel my cell contract after I did not want to renew or update, she did not send my cancellation doc's to headoffice. Can u imagine my horror 3 months later when I recd a bill for the 3 months outstanding. Needed to settle immediately.
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MTN South Africa's replyOfficial
16 May 2016, 07:25Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with your cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further on your cancellation request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
MTN South Africa's reply16 May 2016, 07:25
Official
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with your cellphone number or MTN Account number or ID number in order for us to be able access your account and investigate further on your cancellation request.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
's updateReviewer Update
16 May 2016, 08:27Cell ***... 1st application for cancellation Aug2015. Eventually cancelled in FEB 2016.
I am in market for 2 new contracts. Do u think I will look at MTN Newcastle? ***/ *** / ***
's update16 May 2016, 08:27
Reviewer Update
Cell ***... 1st application for cancellation Aug2015. Eventually cancelled in FEB 2016.
I am in market for 2 new contracts. Do u think I will look at MTN Newcastle? ***/ *** / ***