Hacked account

<p>In the beginning of April my company found that several of our accounts, all of them data ****les, were run into their limits at random. It was found that all the sim cards were *******ly sim-swapped and were used to dial some random numbers in Nigeria until the limit of somewhere in the R30000 range was reached. When we reported the numbers to MTN they confirmed that the Sim numbers of the cellphone we gave them didn't match the current Sim numbers on their system. They therefore had to reverse the Sim swap to our old Sim numbers. Even after 3 weeks of reporting this some of these numbers still haven't been re-activated with the reason given that MTN is experiencing latency issues. I can understand a backlog of a day or two but surely a week or two isn't acceptable? As a person who needs to give online support to customers when I'm out of office, I use my data ****le on a daily basis and I've had to revert to using the hotspot function on my iPhone for data. This is completely unacceptable service from MTN.</p>