H/W FEES charge being charged.

Item: MTN South Africa
Rating: 2
Author: Serendon N

Good Day, I received my invoice today upon viewing the invoice I noticed a H/W FEES charge of R99.26. I tried calling the call centre however I wait in line for atleast 15 minutes and when I finally get through I get cut off. For the past 3 months I have not received this charge however this month I see the charge on my account? Please advise how is this charge now reflecting on my account by providing me a copy of my contract. please contact me via email or my mobile number listed Thanks

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Replies (1)

MTN South Africa's replyOfficial

25 Jun 2015, 15:43

Hello naicks,

We are truly sorry for the inconvenience caused and for the delayed response.

We can confirm that the hardware fees should not have been charged. We've now requested that the charge be removed from the account and we've credited your account with R113.15 incl. VAT.

Once again we do apologize for the breakdown in service.

Regards
Tim
MTN Complaints Management Team: REQ:***

MTN South Africa's reply25 Jun 2015, 15:43

Official