H H von Wielligh vs MTN

The following mail was sent to MTN:

For the past 2 months Mrs H H von Wielligh, ID *** is trying to do an upgrade on two of her numbers. One of her numbers is ***, which is also her contact number.

She went to the MTN store in Ermelo on more than one occasion, where they once told her the system shows that she passed away, other cases they told her that her credit record is preventing her to do an upgrade. The same feedback was given to her when she tried to do the upgrade over the phone, also on several occasions.

One of the upgrade agents send her a mail that she has to contact XDS. That was a lost case from the beginning, because in spite of 15 calls to them, she was cut off every time. Then we start to send mails, but NO feedback was given.

She took the trouble to go to the Department of Home Affairs to report that she is NOT dead and they issued her with a document to proof that. Then she went to an attorney to check on her credit record which shows that her name is clear. Both cases cost her money (not to speak of the time the stood in queues). Both the proving documents are attached for your attention.

If somebody at MTN can take the effort to assist Mrs Von Wielligh, it will be greatly appreciated.

The referral number from MTN was 86354.

I am assisting Mrs Von Wielligh with this query.

Thank you

Dalena van der Westhuizen ***