1 reviews | Active since Oct 2010
Gugu at MTN Musgrave bad attitude
Went to MTN Musgrave for a dual sim on 21 July 2018. After 1 week, I was asked to return the sim card and exchange it due to technical error. Gugu was dealing with this transaction. Monday 30 July the sim was active. The dual sim which supposed to be linked to my primary number is not working that way. Ont he ussd balance it has less minutes than my primary number. I called Gugu and she told me i need to call 135 as does not know what the problem is! Her attitude is pathetic and I will go to social media warning other clients to stay away from Musgrave MTN I have asked her for a quote to cancel my 4 lines, she has ignored that request as well. I am paying for a service which is not working!!!! i need answers!
Good day Dino,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note that your dual sim card was only activated on the 30/07/2018, a little after mid-day.
Please confirm that it is also now active on your side?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Good day Dino,
Thank you for your post on Hello Peter. Please accept our apology for the inconvenience caused.
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note that your dual sim card was only activated on the 30/07/2018, a little after mid-day.
Please confirm that it is also now active on your side?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team