SK
SIMONDRA K
1 reviews | Active since Dec 2015
08 Dec 2015, 16:27
GUARDRISK INSURANCE
I LOGGED A CLAIM FOR MY LOST PHONE LAST WEEK TUESDAY. 1/12/2015. I WAS THEN ADVISED TO FOLLOW UP THE NEXT DAY. THERE WAS NO ANSWER AND THEN EMAILED THEM ON THURSDAY AND THEY REP**** ON FRIDAY., ACKNOWLEDGING MY CLAIM. TO DATE THEY HAVE NOT RESPONDED DESPITE MY EFFORTS TO CONTACT TODAY THE CALL CENTER REMAINS UNANSWERED EVEN THEIR HEAD OFFICE TOLD ME THEY CANNOT HELP ME. I AM EXTREMELY INCONVENIENCED AND FRUSTRATED.
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MTN South Africa's replyOfficial
08 Dec 2015, 18:23Hello simondra,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply08 Dec 2015, 18:23
Official
Hello simondra,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,