Grrrrrrr!

I've been emailing MTN calling & even went into a store to switch from an EXPIRED contract to a pre-paid but it seems that it's so difficult & beyond anyone's capabilities that another month is drawing to an end where they (MTN) will be debiting my account AGAIN! They had the cheek to tell me that I committed to a new contract over the phone & get this via a 3rd party affiliated company???????. I'd like to know Who gave them my info & what gives them the right to upgrade my contract??? They haven't got a signed document & I'm still paying the old contract prices ..... so to the dumb dumbs at MTN when are you going to stop robbing me? By the way, I've send so many email that I've lost count & to today, no reply except the automated one with a reference number ha ha! What a joke! MTN SUCKS!