SM
Sven M
1 reviews | Active since Jul 2015
15 Feb 2019, 11:57
Grossly overcharged on data by MTN
MTN grossly overcharged me for data usage in both November and December 2018. Since January 2019 I have 4 or 5 reference numbers and no action from MTN at all. Their latest trick is to ask for a letter (really?) and a certified copy of my ID. Funny that they need that to explain to me why I am being grossly overcharged, yet just this week I upgraded my wife's account and no such information was needed... So explaining why I get overcharged requires more jumping through hoops than renewing a R729 p.m. contract??? I have been overcharged to the tune of 10x (!!) yet all I get is ducking and diving.
Helpful (0)
Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
18 Feb 2019, 10:33Good day Sven,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Please note that in order for the billing team to provide a URL report they require a signed letter requesting for the information as well as a certified ID copy. Kindly provide these documents in order to be forwarded a detailed breakdown of the data usage.
Kindly note that we require these documents because the records are confidential and we need to ensure that they are being requested by the account holder.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Please note that in order for the billing team to provide a URL report they require a signed letter requesting for the information as well as a certified ID copy. Kindly provide these documents in order to be forwarded a detailed breakdown of the data usage.
Kindly note that we require these documents because the records are confidential and we need to ensure that they are being requested by the account holder.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply18 Feb 2019, 10:33
Official
Good day Sven,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Please note that in order for the billing team to provide a URL report they require a signed letter requesting for the information as well as a certified ID copy. Kindly provide these documents in order to be forwarded a detailed breakdown of the data usage.
Kindly note that we require these documents because the records are confidential and we need to ensure that they are being requested by the account holder.
Warm Regards,Zanele MazibukoComplaints Management Team
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Please note that in order for the billing team to provide a URL report they require a signed letter requesting for the information as well as a certified ID copy. Kindly provide these documents in order to be forwarded a detailed breakdown of the data usage.
Kindly note that we require these documents because the records are confidential and we need to ensure that they are being requested by the account holder.
Warm Regards,Zanele MazibukoComplaints Management Team
SM
Sven M's updateReviewer Update
18 Feb 2019, 11:12Hi Zanele
I am not sure what URL MTN wants to send me. I was charged R1156 for data on my November invoice. Since the beginning of January I asked for the calculation of this amount, in other words; how much data did I use times so much per MB comes to R1156. I need the same for the December invoice. Can someone just send me this calculation please?
Kind regards, Sven
SM
Sven M's update18 Feb 2019, 11:12
Reviewer Update
Hi Zanele
I am not sure what URL MTN wants to send me. I was charged R1156 for data on my November invoice. Since the beginning of January I asked for the calculation of this amount, in other words; how much data did I use times so much per MB comes to R1156. I need the same for the December invoice. Can someone just send me this calculation please?
Kind regards, Sven
MTN South Africa's replyOfficial
19 Feb 2019, 10:25Good day Sven,
Please note that a request has been sent to our Billing team for a breakdown of the data usage for November and December.
Warm Regards,Zanele MazibukoComplaints Management Team
Please note that a request has been sent to our Billing team for a breakdown of the data usage for November and December.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply19 Feb 2019, 10:25
Official
Good day Sven,
Please note that a request has been sent to our Billing team for a breakdown of the data usage for November and December.
Warm Regards,Zanele MazibukoComplaints Management Team
Please note that a request has been sent to our Billing team for a breakdown of the data usage for November and December.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's replyOfficial
21 Feb 2019, 08:26Good day Sven,
Please note that Rabelani from our billing team has sent you an e-mail with the details.
Warm Regards,Zanele MazibukoComplaints Management Team
Please note that Rabelani from our billing team has sent you an e-mail with the details.
Warm Regards,Zanele MazibukoComplaints Management Team
MTN South Africa's reply21 Feb 2019, 08:26
Official
Good day Sven,
Please note that Rabelani from our billing team has sent you an e-mail with the details.
Warm Regards,Zanele MazibukoComplaints Management Team
Please note that Rabelani from our billing team has sent you an e-mail with the details.
Warm Regards,Zanele MazibukoComplaints Management Team
SM
Sven M's updateReviewer Update
05 Mar 2019, 10:48Hi Zanele
I have received no email from the billing department. Can you please follow-up on that for me?
I am beginning to suspect that MTN is hiding something and is not willing to divulge the exact calculation of the charges on my bill. This is very concerning.
Kind regards, Sven
SM
Sven M's update05 Mar 2019, 10:48
Reviewer Update
Hi Zanele
I have received no email from the billing department. Can you please follow-up on that for me?
I am beginning to suspect that MTN is hiding something and is not willing to divulge the exact calculation of the charges on my bill. This is very concerning.
Kind regards, Sven