JL
Jade L

1 reviews | Active since Apr 2015

23 Jul 2015, 10:09

Grossly overcharged for data & no idea why!

I have been grossly overcharged for data this last month, and I have been trying since the 9th July to get to the bottom of it - must have called the call centre 150 times by now, without success.<br> <br> I have a feeling I didn't receive my data bundles and have been charged accordingly - which is WRONG!<br> <br> The one and only time I got through to a call centre agent, she told me that my bill was sitting at around R2k for data, but I still had 1.2 gigs of data available. Please explain to me how on earth that is possible? Doesn't make any sense.<br> <br> My bill has been under R800 pe month since I got my new contract last year, and this month they want to charge me close to R3k when I've done nothing different. I want someone to call me and explain what is going on, and FIX THE PROBLEM so my bill is normal, or I am cancelling my contract.

0
Replies (1)
MTN South Africa
MTN South Africa's reply31 Jul 2015, 14:11
Official
Hello JadeL,

Thank you for your post.

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

Kindly be advised that a billing query has been logged requesting the data charges for the invoice dated 2015-07-10 be validated, REQ:***. Please also be advised that as of the 1st of April 2015 the data bundle and data packages pricing increased from R0.25 excluding VAT to R0.87 excluding VAT, which could be one of the reasons your data billing is now high.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Ayanda
REQ:***