Hellopeter
Share Your Experience
eJ
elton J

1 reviews | Active since Nov 2011

30 May 2022, 11:38

Gross Negligence or theft? - MTN putting charges on saying removed but reappear

Email sent to customer care dated today

Good day,

I have charges that are not supposed to be on my account – my package is for R699. I paid last month and told the charges are sites subscriptions and that those were removed. I am not paying more than R699 this is gross negligence and in my opinion theft.

This is in writing now not speaking to a consultant. I refuse to pay for items I have not subscribed for and which I asked to be removed as I don’t know where to go to remove them. This was done last month and now the charges are the exact amount again. I put it to you it seems in my opinion if MTN is making those charges. Sort this out today and pass the necessary corrections.

0
Replies (3)
eJ
elton J's update30 May 2022, 11:45
Reviewer Update
I have the screen shot of Xolani via MTN Facebook message saying the they have cancelled the subscriptions and they will stop charging me. Emailed it off to MTN customer care as well.
eJ
elton J's update30 May 2022, 11:47
Reviewer Update
Further there is no statement like last month just a reminder that the debit order will go off.
To confirm I dont play games. And times of use I was given is when I watch my DSTV streamed series!!!

eJ
elton J's update30 May 2022, 14:45
Reviewer Update
My latest email to which I attached proof via screen shots
  1. This email has reference.
  2. My contract is for R699 per month.
  3. I was charged approximately R918, Last month.
  4. I supposedly subscribed to *** and game sites. I deny this. Note further below:
  5. I debated this with Xolani on FB messenger see screen shot. 22022-05-30 Xolani 4may2022. I paid last month under protest.
  6. Further Xolani confirmed: that Xolani cancelled the subscriptions on 4thMay 2022 at 16:47. See screen shot 2022-05-30_Xolani 4may2022
  7. Today I again receive as I did last month a reminder my debit order of R 918.96 but without the statement. This is shocking.
  8. Again, today I tried contacting customer care – via 083 135 – is useless.
  9. Again, I used FB messenger and spoke to Khethiwe. Note I had to ask and wait for over 20minutes to get a response.
  10. During this communication I in desperation went onto the MTN app while waiting for communication from Khethiwe.
  11. I found a list of subscriptions see screenshot 2022-05-30_Cell MTN app subscriptions
  12. Khethiwe came back and confirmed that Xolani had deleted the subscriptions.
  13. I informed Khethiwe no they had not been see the screen shot 2022-05-30_ Khethiwe 30May2022
  14. I had deleted these subscriptions and please note the dates those subscriptions were supposedly taken up – in 2021!! Why then is the charges coming through now?
  15. So either Xolani is lying or Khethwe is or both.
  16. I asked Khethiwe to pass the credit and got referred to 083 135. See point 8.
  17. I put it to you that payment was made under duress previous month and in writing two MTN staff have confirmed MTN deleted the subscriptions. This was not done as proved by screen shots.
  18. I put it to you that the expense over my contract for 1 June is completely erroneous as Xolani was grossly negligent in deleting the subscriptions. And to be blunt seeing when they were subscribed I put it to you that it is self confirming that Xolani failed to perform as confirmed.
  19. I put it to you further – this is very suspicious, MTN staff grossly negligent on removing subscriptions, which I did not even subscribe to and which was supposedly subscribed to way back in 2021- then these charges would have been every month.
  20. I demand that I am credited for this current expense – my maximum expense must be the R699-00 for which I signed up.
  21. I put it to you that last months excessive additional expense must be credited due to obvious gross negligence and imp**** deliberate actioning of said subscriptions in my opinion.
  22. I reserve my rights to the fullest extent of the law.