Gross incompotence. Zero customer care. Big fail. Big frustration.
<p>No one at MTN takes ownership - all they take is your money, *******y. And now, after their gross incompetence and customer neglect....they have suspended my lines..and this becuase of their billing issues.</p> <p> </p> <p>On this forum they have promised to reverse the data charges. In light of this I have requested, also via this forum, a revised statement, but they have failed to provide any to date even though they have committed to do so.</p> <p> </p> <p>MTN has billed me in excess of 23 000.00 for data usage and per my contract my data usage is limited to 500mb per month. Only after I raised this on Hellopeter did MTN reply with a view of reversing these ******* charges, but this has not been effected. This is a shocking abuse of customer trust.</p> <p> </p> <p>The service is dismal, *********** and lacking. How many emails must be written and how many times do one have to call 808, only to get lost in the poorly structured IVR menus and have your call dismissed when you finally do get through. My case was apparently handed over to legal with zero correpsondance in this regard. How can one pay your bill if it is incorrectly calculated. Maybe the clever, absent people, at MTN can answer this one.</p> <p> </p> <p>Gross incompotence. Zero customer care. Big fail. Big frustration.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ: **********
This post means nothing....it is just more of the same....can you guys please move from apology to action and get this sorted out...but, I really and actually dont expect any result. Sadly so.......a customer for than 10 years with a fair amount of putting up with many similar experiences in the past.......
This post means nothing....it is just more of the same....can you guys please move from apology to action and get this sorted out...but, I really and actually dont expect any result. Sadly so.......a customer for than 10 years with a fair amount of putting up with many similar experiences in the past.......
I cancel my contract with MTN with immediate effect.
Contractually I cannot see how I am liable if the service provider:
a.does not provide the agreed service
b. stuffs up the service contracted
c. cannot porvide a statement of services - technically, since there is no service and or mostly bad service there should not be an invoice, unless gross incomptenence is billable. In which case all MTN customers should be billed enorumous amounts.
In context of MTN overcharging me and not correcting the situation, and not being able to provide me with a customer statement or invoice for the last 3 months and not have contacted me I see no other choice than to cancel this 'agreement'.
1. Ealrier this year, file MTN staffers were striking my payments could not be allocated to my account which led to the suspension of my lines while on a business trip in Cape Town
2. In 2010 MTN charged me in excess of 30 000 for data - a ghost sim which took more than a year to sort out with the cgarges being reversed
3. More recently, more data charges
I have on several occassion, ad nauseum in fact, phoned 808 only to have my call droppped. MTN has undertaken to correct the overcharging and to contact me. They have also undertaken to provide me with corrected statements and invoices. They apologise profusely on public forums but fail to action or fulfill their public speak committments. To date: no invoice, no statement, no contact from MTN.
#MTNmustfall
#MTNwillapologisethatisall
#MTNdismalservice
#MTN***********
#MTNdatabillingnightmare
No one at MTN takes ownership - all they take is your money, *******y. And now, after their gross incompetence and customer neglect....they have suspended my lines..and this becuase of their billing issues.
On this forum they have promised to reverse the data charges. In light of this I have requested, also via this forum, a revised statement, but they have failed to provide any to date even though they have committed to do so.
MTN has billed me in excess of 23 000.00 for data usage and per my contract my data usage is limited to 500mb per month. Only after I raised this on Hellopeter did MTN reply with a view of reversing these ******* charges, but this has not been effected. This is a shocking abuse of customer trust.
The service is dismal, *********** and lacking. How many emails must be written and how many times do one have to call 808, only to get lost in the poorly structured IVR menus and have your call dismissed when you finally do get through. My case was apparently handed over to legal with zero correpsondance in this regard. How can one pay your bill if it is incorrectly calculated. Maybe the clever, absent people, at MTN can answer this one.
Gross incompotence. Zero customer care. Big fail. Big frustration.
I cancel my contract with MTN with immediate effect.
Contractually I cannot see how I am liable if the service provider:
a.does not provide the agreed service
b. stuffs up the service contracted
c. cannot porvide a statement of services - technically, since there is no service and or mostly bad service there should not be an invoice, unless gross incomptenence is billable. In which case all MTN customers should be billed enorumous amounts.
In context of MTN overcharging me and not correcting the situation, and not being able to provide me with a customer statement or invoice for the last 3 months and not have contacted me I see no other choice than to cancel this 'agreement'.
1. Ealrier this year, file MTN staffers were striking my payments could not be allocated to my account which led to the suspension of my lines while on a business trip in Cape Town
2. In 2010 MTN charged me in excess of 30 000 for data - a ghost sim which took more than a year to sort out with the cgarges being reversed
3. More recently, more data charges
I have on several occassion, ad nauseum in fact, phoned 808 only to have my call droppped. MTN has undertaken to correct the overcharging and to contact me. They have also undertaken to provide me with corrected statements and invoices. They apologise profusely on public forums but fail to action or fulfill their public speak committments. To date: no invoice, no statement, no contact from MTN.
#MTNmustfall
#MTNwillapologisethatisall
#MTNdismalservice
#MTN***********
#MTNdatabillingnightmare
No one at MTN takes ownership - all they take is your money, *******y. And now, after their gross incompetence and customer neglect....they have suspended my lines..and this becuase of their billing issues.
On this forum they have promised to reverse the data charges. In light of this I have requested, also via this forum, a revised statement, but they have failed to provide any to date even though they have committed to do so.
MTN has billed me in excess of 23 000.00 for data usage and per my contract my data usage is limited to 500mb per month. Only after I raised this on Hellopeter did MTN reply with a view of reversing these ******* charges, but this has not been effected. This is a shocking abuse of customer trust.
The service is dismal, *********** and lacking. How many emails must be written and how many times do one have to call 808, only to get lost in the poorly structured IVR menus and have your call dismissed when you finally do get through. My case was apparently handed over to legal with zero correpsondance in this regard. How can one pay your bill if it is incorrectly calculated. Maybe the clever, absent people, at MTN can answer this one.
Gross incompotence. Zero customer care. Big fail. Big frustration.
I cancel my contract with MTN with immediate effect.
Contractually I cannot see how I am liable if the service provider:
a.does not provide the agreed service
b. stuffs up the service contracted
c. cannot porvide a statement of services - technically, since there is no service and or mostly bad service there should not be an invoice, unless gross incomptenence is billable. In which case all MTN customers should be billed enorumous amounts.
In context of MTN overcharging me and not correcting the situation, and not being able to provide me with a customer statement or invoice for the last 3 months and not have contacted me I see no other choice than to cancel this 'agreement'.
1. Ealrier this year, file MTN staffers were striking my payments could not be allocated to my account which led to the suspension of my lines while on a business trip in Cape Town
2. In 2010 MTN charged me in excess of 30 000 for data - a ghost sim which took more than a year to sort out with the cgarges being reversed
3. More recently, more data charges
I have on several occassion, ad nauseum in fact, phoned 808 only to have my call droppped. MTN has undertaken to correct the overcharging and to contact me. They have also undertaken to provide me with corrected statements and invoices. They apologise profusely on public forums but fail to action or fulfill their public speak committments. To date: no invoice, no statement, no contact from MTN.
#MTNmustfall
#MTNwillapologisethatisall
#MTNdismalservice
#MTN***********
#MTNdatabillingnightmare
No one at MTN takes ownership - all they take is your money, *******y. And now, after their gross incompetence and customer neglect....they have suspended my lines..and this becuase of their billing issues.
On this forum they have promised to reverse the data charges. In light of this I have requested, also via this forum, a revised statement, but they have failed to provide any to date even though they have committed to do so.
MTN has billed me in excess of 23 000.00 for data usage and per my contract my data usage is limited to 500mb per month. Only after I raised this on Hellopeter did MTN reply with a view of reversing these ******* charges, but this has not been effected. This is a shocking abuse of customer trust.
The service is dismal, *********** and lacking. How many emails must be written and how many times do one have to call 808, only to get lost in the poorly structured IVR menus and have your call dismissed when you finally do get through. My case was apparently handed over to legal with zero correpsondance in this regard. How can one pay your bill if it is incorrectly calculated. Maybe the clever, absent people, at MTN can answer this one.
Gross incompotence. Zero customer care. Big fail. Big frustration.
I cancel my contract with MTN with immediate effect.
Contractually I cannot see how I am liable if the service provider:
a.does not provide the agreed service
b. stuffs up the service contracted
c. cannot porvide a statement of services - technically, since there is no service and or mostly bad service there should not be an invoice, unless gross incomptenence is billable. In which case all MTN customers should be billed enorumous amounts.
In context of MTN overcharging me and not correcting the situation, and not being able to provide me with a customer statement or invoice for the last 3 months and not have contacted me I see no other choice than to cancel this 'agreement'.
1. Ealrier this year, file MTN staffers were striking my payments could not be allocated to my account which led to the suspension of my lines while on a business trip in Cape Town
2. In 2010 MTN charged me in excess of 30 000 for data - a ghost sim which took more than a year to sort out with the cgarges being reversed
3. More recently, more data charges
I have on several occassion, ad nauseum in fact, phoned 808 only to have my call droppped. MTN has undertaken to correct the overcharging and to contact me. They have also undertaken to provide me with corrected statements and invoices. They apologise profusely on public forums but fail to action or fulfill their public speak committments. To date: no invoice, no statement, no contact from MTN.
#MTNmustfall
#MTNwillapologisethatisall
#MTNdismalservice
#MTN***********
#MTNdatabillingnightmare
No one at MTN takes ownership - all they take is your money, *******y. And now, after their gross incompetence and customer neglect....they have suspended my lines..and this becuase of their billing issues.
On this forum they have promised to reverse the data charges. In light of this I have requested, also via this forum, a revised statement, but they have failed to provide any to date even though they have committed to do so.
MTN has billed me in excess of 23 000.00 for data usage and per my contract my data usage is limited to 500mb per month. Only after I raised this on Hellopeter did MTN reply with a view of reversing these ******* charges, but this has not been effected. This is a shocking abuse of customer trust.
The service is dismal, *********** and lacking. How many emails must be written and how many times do one have to call 808, only to get lost in the poorly structured IVR menus and have your call dismissed when you finally do get through. My case was apparently handed over to legal with zero correpsondance in this regard. How can one pay your bill if it is incorrectly calculated. Maybe the clever, absent people, at MTN can answer this one.
Gross incompotence. Zero customer care. Big fail. Big frustration.