jS
jeremy S
1 reviews | Active since Dec 2018
05 Dec 2018, 11:57
Greedy Staff
MTN Canal Walk (entrance 5) sent an email to customer care on the 3rd of Dec 2018. no feed back yet and today being the 5th Dec 2018. Ref No: ********** 9 I would like to know if mtn employs staff who lies to the customers. opened a new contract (24th Nov), set aside a tab, waited for contract to be approved, contract approved on the 27th Nov. no calls from the store. went in on Sat 01 Dec. Tab could not be found, stories were made up as to why the tab was missing. waiting for customer care to call me on ********** 077.
Helpful (0)
Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
05 Dec 2018, 23:16 Thank you for your post. We sincere apologized for any inconvenience incurred.
Please assist us with the MTN account number or your ID number for assistance, Hello peter replace any numbers with *** we cannot see the information.
We will follow up tomorrow with the details.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Please assist us with the MTN account number or your ID number for assistance, Hello peter replace any numbers with *** we cannot see the information.
We will follow up tomorrow with the details.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
MTN South Africa's reply05 Dec 2018, 23:16
Official
Thank you for your post. We sincere apologized for any inconvenience incurred.
Please assist us with the MTN account number or your ID number for assistance, Hello peter replace any numbers with *** we cannot see the information.
We will follow up tomorrow with the details.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Please assist us with the MTN account number or your ID number for assistance, Hello peter replace any numbers with *** we cannot see the information.
We will follow up tomorrow with the details.
Kind Regards,
Alice van der Merwe
Complaints Analyst
Best regards,
jS
jeremy S's updateReviewer Update
06 Dec 2018, 10:32do I reply here on hellopeter and get the number blocked again or is there any other way to send my details?
cell: 0. 8 .4 .5 .2. 1. 1. 0. 7 .7
jS
jeremy S's update06 Dec 2018, 10:32
Reviewer Update
do I reply here on hellopeter and get the number blocked again or is there any other way to send my details?
cell: 0. 8 .4 .5 .2. 1. 1. 0. 7 .7
MTN South Africa's replyOfficial
06 Dec 2018, 12:38Thank you for your feedback.
MTN account A***:
We have sent the complaint to the Regional Stores Managers to intervene with the store what happed to the Tablet they kept for you for the additional line contract.
We have sent the request as well to the MTN Direct group to assist us by calling you to see if they can assist with the Tablet.
The contact number for them ***.
Kind Regards,
Alice van der Merwe
MTN account A***:
We have sent the complaint to the Regional Stores Managers to intervene with the store what happed to the Tablet they kept for you for the additional line contract.
We have sent the request as well to the MTN Direct group to assist us by calling you to see if they can assist with the Tablet.
The contact number for them ***.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply06 Dec 2018, 12:38
Official
Thank you for your feedback.
MTN account A***:
We have sent the complaint to the Regional Stores Managers to intervene with the store what happed to the Tablet they kept for you for the additional line contract.
We have sent the request as well to the MTN Direct group to assist us by calling you to see if they can assist with the Tablet.
The contact number for them ***.
Kind Regards,
Alice van der Merwe
MTN account A***:
We have sent the complaint to the Regional Stores Managers to intervene with the store what happed to the Tablet they kept for you for the additional line contract.
We have sent the request as well to the MTN Direct group to assist us by calling you to see if they can assist with the Tablet.
The contact number for them ***.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
06 Dec 2018, 13:14We have received feedback from MTN Direct for your call:
Above shows that the Store still has the application on Conditionally Approved which means it won`t allow anyone else to capture another application. The store need to cancel this contract if they do not have stock for the Samsung SM-P585 (Galaxy TAB 10.0 Note Eddition. or they can try to assist you to order stock for this device.
Kind Regards,
Alice
Above shows that the Store still has the application on Conditionally Approved which means it won`t allow anyone else to capture another application. The store need to cancel this contract if they do not have stock for the Samsung SM-P585 (Galaxy TAB 10.0 Note Eddition. or they can try to assist you to order stock for this device.
Kind Regards,
Alice
Best regards,
MTN South Africa's reply06 Dec 2018, 13:14
Official
We have received feedback from MTN Direct for your call:
Above shows that the Store still has the application on Conditionally Approved which means it won`t allow anyone else to capture another application. The store need to cancel this contract if they do not have stock for the Samsung SM-P585 (Galaxy TAB 10.0 Note Eddition. or they can try to assist you to order stock for this device.
Kind Regards,
Alice
Above shows that the Store still has the application on Conditionally Approved which means it won`t allow anyone else to capture another application. The store need to cancel this contract if they do not have stock for the Samsung SM-P585 (Galaxy TAB 10.0 Note Eddition. or they can try to assist you to order stock for this device.
Kind Regards,
Alice
Best regards,
jS
jeremy S's updateReviewer Update
07 May 2019, 12:105 months later and still no feedback with regards to the staff in the store.
Was the staff questioned?
Was the manager questioned?(some ****amamie story of out of box failure)
What was the outcome?
jS
jeremy S's update07 May 2019, 12:10
Reviewer Update
5 months later and still no feedback with regards to the staff in the store.
Was the staff questioned?
Was the manager questioned?(some ****amamie story of out of box failure)
What was the outcome?