1 reviews | Active since Aug 2018
GREEDY F@*&3N *******!!!
For the last two months MTN has been refusing to cancel my contract.
I had a 24 months contract which came to an end on the 08/06/2018.
When I called to cancel It I was told that I have an option to take up a month-to-month contract where I will be paying R77 and get R110 airtime.
However now MTN for the last two month has been debiting the same amount they were debiting for a full contract amount where I was also paying for a phone and now when I want to cancel this R77 deal I am told that I signed up for a 24 months contract which is a total LIE!!!
Refund my money!
I do not want anything to do with MTN after this *******/treatment.
Good day Manelisi Nodada,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note as per ref# ***, you requested to be refunded the amount of R1219.09 back to your bank account and also requested to terminate contract...
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,
Good day Manelisi Nodada,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly note as per ref# ***, you requested to be refunded the amount of R1219.09 back to your bank account and also requested to terminate contract...
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,