1 reviews | Active since Aug 2012

19 Mar 2016, 17:18

GREEDY CAPITALISTS

Its no wonder this greedy capitalist company was fined billions in Nigeria, because they only do things in their favour! After 18 years of this I had enough and contacted the call centre in early Feb to give notice to close my account. On 17 March I went to the branch in Cresta and signed the final forms to close my account with MTN for GOOD!! I was told the number would end in 24hours. WELL OF COURSE NOT YOU GREEDY *&^%s! 48 hours later I call 808 and get told they will only close the number in another 30 days time and I will be charged for that time!!!! I'm speechless! Only to say I will not pay for ANY costs this account incurs after 17 March '16. FILTHY GREEDY (&*^(%(^(#!@#&$&@#&*@^#&^@(#^!*^($%*!@#!()@*)!(#@&@$^&*@^#)!$%&^$%%#%+&_*#$^%*^%#&$_@(#*&%)*%^#&*^%)#(%&_(@#*&@^%@#&*%^*)@#&%^#)$&%)*$+!@*

0
Replies (1)
MTN South Africa
MTN South Africa's reply24 Mar 2016, 13:01
Official
Hello BrettSkii,

Thank you for your post.

We apologize for the break down in service and for any inconvenience we might have caused you.

Thank you for your time on line. 1st Reference for the call ***.

The contract has been cancelled and the March invoice will be credited. The debit order has been cancelled and the credit will reflect on Tuesday.

The request has been sent to the cancellation department to give you feedback why the termination request has not been set up when you have requested for the cancellation via customer care service email function on the 2nd of February.

Kind Regards,

Alice van der Merwe

***

Best regards,