US
Udhesh S
1 reviews | Active since Feb 2016
03 Dec 2018, 19:31
Greatly disappointed
I upgraded my contract over the phone on Black Friday, this was for 2 lines. I was advised that it would take 4 to 7 working days for the phones to be delivered. Up until today I have not received any notification or call advising on when the phones will be delivered. I call the call center today on 135 they cannot pick up any upgrade on their side, I realize that the upgrade was not done through Business but through Cooperate MTN. I was advised that they cannot put me through to them I have to call them directly. I call them over 4 times, I hold on for 6 minutes at a time where the call keeps cutting. This is extremely frustrating and excruciatingly painful, I am really considering cancelling my 4 contracts with MTN.
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Replies (2)
MTN South Africa's replyOfficial
04 Dec 2018, 16:19Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply04 Dec 2018, 16:19
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I will investigate and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
US
Udhesh S's updateReviewer Update
05 Dec 2018, 08:30Good day
I would like feed back asap on this matter.
I called the MTN Cooperate call center this morning and this is the worst service I have ever received from any service provider.
I called the first 2 times the consultant answers and cuts the call.
I called the 3rd time the consultant answers, she listens to my request and says she going to check up and puts me on hold for 10 minutes before the call cuts again.
Please inform me, what do I need to do to get results from MTN?
US
Udhesh S's update05 Dec 2018, 08:30
Reviewer Update
Good day
I would like feed back asap on this matter.
I called the MTN Cooperate call center this morning and this is the worst service I have ever received from any service provider.
I called the first 2 times the consultant answers and cuts the call.
I called the 3rd time the consultant answers, she listens to my request and says she going to check up and puts me on hold for 10 minutes before the call cuts again.
Please inform me, what do I need to do to get results from MTN?