1 reviews | Active since Feb 2017

03 Feb 2017, 08:16

Greatest NON service provider ever MTN

<p>This email serves as acknowledgement of your request. Please retain your reference number found in the subject line for future tracking purposes.</p> <p>We will endeavor to have your query resolved and feedback to you within 2 business days. LOLOLOLOLOLOL</p> <p>REALLY</p> <p>15 days, 10 of which are working days.</p> <p>1.) Lack of service</p> <p>2.) I have 4 cellphones on contract (family) R2000 per month</p> <p>3.) Dropped calls</p> <p>4.) NO RECEPTION (zero bars on 4 different phones) in my house 2km away from N7</p> <p>5.) No COVERAGE on the N7 (third busiest freeway in the Western Cape)</p> <p>6.) No response from MTN customer service</p> <p>7.) No reponse from their"Retention Department" (I email replies every second day, yes I am busy)</p> <p>8.) GPS co-ordinates sent numerous/multiple times response from coverage department " sorry I can't hear you" EXACTLY that's the point *****</p> <p>9.) Decline a R200 add-on to a contract worth R2000 because of affordability (household income R80 000) lololololol REALLY ( my car payment costs more than your average salary... LOLOLOLOLOLOLOL affordability, what an absolute JOKE.</p> <p> </p> <p>i) I will now go to ombudsman</p> <p>ii) see you in civil court (lekker, I live in Malmesbury) costs will be born by MTN</p> <p>iii) I refuse to pay for **** service (you are on NOTICE) no payment will be made this month</p> <p>iv) disconnect my phone and you will be liable for my business/s loss as-well</p> <p> </p> <p>PLEASE do NOT reply to this "REVIEW" as I am tired of "STANDARD" replies.</p> <p> </p> <p> </p> <p> </p>

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Replies (2)
's update09 Feb 2017, 11:28
Reviewer Update

Telecommunications group MTN warned on Wednesday that it will report a loss for the 2016 financial year....what they forgot to tell you is that today 09/02/2017 I still am waiting for an call from MTN their customer service or retention department.... the poor results by MTN is because they are losing subscribers in their droves from lack of service.

MTN South Africa
MTN South Africa's reply09 Feb 2017, 13:58
Official

Good day Paul .

Thank you for your post, we sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Please advise if the issues have been resolved, if not please send a private message with your I.D number and MTN account number in order for us to check on our side.

Regards,

MTN SA.