Great Service Yet Again!!!

Here we are again

On Saturday, April 21, 2018 I purchased a 3 Gig Bolt on data bundle via my FNB mobile app, at a cost of R 260. Yet this time, unlike any other time I have done this, I did not receive the SMS confirming my purchase, and updating my data balance. I still haven't. I did however, on Tuesday 24 April, phone the call center on their new number, 135, then got grilled to confirm I am who I say I am, then later I was told my query has been lodged and "escalated" and given a reference number 1- ********** 0282. I was told to Wait 48 Hours. It has been 48 hours, and I did receive another SMS stating my query has been resolved with the same reference number.

It has not been resolved. I have not received my data bundle.

Yet again, thanks for the Great Service MTN!

From Your Loyal customer since 1999, whom is now seriously considering ANY other operator, as long as it means I at least get what I pay for.