1 reviews | Active since Mar 2009
Great Service From Loch Logan Branch
<p>Received the best service from the MTN branch in Loch Logan Waterfront Mall in Bloemfontein.</p> <p> </p> <p>I arrived their on Tuesday at about noon to get a pre-paid sim card to do a sim swop. Arrived in the store. One consultant. 8 other customers in the store standing around. No queue system. No idea how long the wait will be. Stood there for 20+ minutes with no assistance or any idea of when I will be assisted. This level of service had me so astounded that I was so happy I simply had to leave the store without being helped.</p> <p> </p> <p>I then went in again today at about 09:30AM to try again. Again the levels of service were so awesome I had to leave without being helped. The consultant told me that they are doing stock taking thus cant help me, and I must come again later.</p> <p> </p> <p>Keep up the excellent service. This store is really a shining example others can learn from. With service like this, I really need to evaluate my decision to be on pre-paid and perhaps consider a contract with MTN.</p> <p> </p> <p> </p>
Good day Ambrose
Thank you bringing this matter to our attention.
We apologise for your inconvenience experienced due to the rude attitude of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Your complaint has been forwarded to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Let me assure you that what happened in your case is not typical of our level of customer service and hope that we can be of service to you again in the future.
Regards
Lungi
REQ:***
Good day Ambrose
Thank you bringing this matter to our attention.
We apologise for your inconvenience experienced due to the rude attitude of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
Your complaint has been forwarded to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Let me assure you that what happened in your case is not typical of our level of customer service and hope that we can be of service to you again in the future.
Regards
Lungi
REQ:***
Great copy and paste response. As per your exceptional service levels, I havent had any feedback. At least your service levels are consistant.
Great copy and paste response. As per your exceptional service levels, I havent had any feedback. At least your service levels are consistant.
