Great Service from Innocentia!!

I would like to compliment Innocentia on your ***** line. We phoned this evening is desperation, as it is IMPOSSIBLE to talk to a human when phoning 135. Innocentia was nothing short of an angel! She was patient and understanding and has the most incredible personality! She truly went above and beyond!! She is an asset to your team and needs to be appreciated!! Thank you Innocentia, so so much! We were incredibly lucky to reach Innocentia the 2nd time we tried - the first agent we reached basically told us 'it's not my job' and would not help - perhaps go and find that call and play them the call with Innocentia so they can learn what try customer service is all about!

MTN please have a more use friendly number where we can speak to humans (during and after hours - 135 is a ******* set up!)