MB
Mark B
1 reviews | Active since Mar 2013
24 Apr 2019, 22:43
Great service @ Cresta!
Thank you MTN my SIM only contract was fine up until I broke my phone. I walked into the Cresta JHB shop and Nthabiseng Mnisi warm smile greeted me. I told her that I was not due for an upgrade instead of sending me away she took the extra mile and contacted retentions department and had my sim only contract upgraded. Within an hour my upgrade was approved, she called me with happiness in her voice proud that she achieved such impressive service. Personally I think this country needs more people like Nthabiseng she really made my experience 5 stars.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
25 Apr 2019, 12:03Good day
Thank you for your recent correspondence.
At MTN we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of goods and services they deserve. Your email has been forwarded to our Management Team to inform them of the excellent service rendered to you.
We'd therefore like to thank you for taking the time to send us this fantastic positive feedback! We take great pleasure in knowing that you enjoyed your MTN experience.
Thanks again for your patronage and continued support.
Should you require any further information, please do not hesitate to contact us.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your recent correspondence.
At MTN we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of goods and services they deserve. Your email has been forwarded to our Management Team to inform them of the excellent service rendered to you.
We'd therefore like to thank you for taking the time to send us this fantastic positive feedback! We take great pleasure in knowing that you enjoyed your MTN experience.
Thanks again for your patronage and continued support.
Should you require any further information, please do not hesitate to contact us.
Warm Regards
Sizwe Schoeman Complaints Management team
MTN South Africa's reply25 Apr 2019, 12:03
Official
Good day
Thank you for your recent correspondence.
At MTN we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of goods and services they deserve. Your email has been forwarded to our Management Team to inform them of the excellent service rendered to you.
We'd therefore like to thank you for taking the time to send us this fantastic positive feedback! We take great pleasure in knowing that you enjoyed your MTN experience.
Thanks again for your patronage and continued support.
Should you require any further information, please do not hesitate to contact us.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your recent correspondence.
At MTN we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of goods and services they deserve. Your email has been forwarded to our Management Team to inform them of the excellent service rendered to you.
We'd therefore like to thank you for taking the time to send us this fantastic positive feedback! We take great pleasure in knowing that you enjoyed your MTN experience.
Thanks again for your patronage and continued support.
Should you require any further information, please do not hesitate to contact us.
Warm Regards
Sizwe Schoeman Complaints Management team