1 reviews | Active since Jul 2018
Great service and professional help
I was at MTN Kolonade op 25 Jun to inquire about my contract upgrade that i was expecting to do on 12 Jully (as stated online on my account) A gentleman (whos name i unfortunately didn't get) assisted me to have a look at what phones i might be interested in and what packages i can take . To my amazement he informed me that i can do the upgrade on 1Jul and wont need to wait another 3 weeks .I was really impressed and excited , especially when i had seen the phone that was perfect for my type of use and really affordable . I then returned on 1 Jul (unfortunately the same gentleman was not there to assist) and i was assisted by Dorah . Dorah quickly helped me to finalize my contract and i had my phone ready to use when i left the store . I was so impressed with the good service that as she was busy doing my contract upgrade i decided to purchase a second phone for my girlfriend as well . Dorah assisted me with adding the 2nd phone onto the contract and informed me that it would take 2 - 24 hours to be approved . again to my surprise Dorah phoned me about an hour later to say that the second phone had been approved and ready for pickup . This was especially great service to me as i was still in the area and was able to quickly head back to the store and pick up the phone and surprise my girlfriend . I have to admit , i was not expecting such great service (due to bad experiences at a different MTN outlet) but give credit where it is due. This is the second contract upgrade i had done at MTN Kolonade and both times had received outstanding service .
Thank you so much for the effort and notable improvement in customer service
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Please be advised that an urgent escalation has been sent to the Retentions Division to assist with the correction of packages and service request.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
Thank you for your post.
We apologize for the inconvenience that you have experienced with our deliveries. We completely understand the frustration it has caused.
Please be advised that an urgent escalation has been sent to the Retentions Division to assist with the correction of packages and service request.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
Thank you,
Warm regards,
