MB
Margot B

1 reviews | Active since Mar 2015

03 May 2015, 21:47

Great service

Thank you to the staff at mtn sandton that assisted me with my mtn contract and also trying to port my number from autopage. Unfortunately autopage has caused numerous problems for porting my number which is delaying my contract with mtn. Now 2 months. Some autopage agents are also blaming mtn saying mtn is porting the number incorrectly to the point where i thought perhaps it is mtn and maybe i should not sign with mtn. This after about 20 failed port requests. However a manager at autopage has confirmed it is not mtn's fault but in fact autopage fault as they had not cancelled an upgrade request from me properly. They even delivered a phone to me and blamed a system error. He then said the other staff dont have the same rights as he has on their crm system and thats why they could not see the real reason.<br> <br> My problem now is i cant get hold of the manager, and no other staff have same rights on their system to see the real reason. I have left messages the last few weeks for the manager to phone me without success.<br> <br> What do i do now? I want to move to mtn. Seeing mtn uses services of autopage and they are a reseller of mtn, surely mtn must be able to assist in some manner?

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 May 2015, 13:43
Official
Hello Margotbuitendag,

Thank you for taking your time to post this wonderful compliment and for giving us the opportunity to assist you.

Your email has been forwarded to our Management Team to inform them of the excellent service rendered to you.
Thanks again for your continued support.

Regards,
Lawrence

REQ: ***

Best regards,