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Nkululeko N

1 reviews | Active since Oct 2014

07 Oct 2015, 14:03

Great service

I have to give it up to MTN. I have a contract with you guys and it has been over a year and I have been struggling with changing my debit order date since I have a contract. It is really making MTN look very bad for a company that has just been announced as the best recently but then now it makes sense why only recently it was announced that. I called in coming from MTN shop at Rosebank mall and they could not assist me what so ever which I do not understand why. Nevertheless I call in and with in a minute my call was answered and everything sorted out thanks To Janice Mokoselo, I am not sure how to spell the surname but she was pleasant and friendly and assisted me with what no one literally could not assist me on. If you guys have consultants like that you might actually be dominant on these other networks. Great work MTN.

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Replies (1)
MTN South Africa
MTN South Africa's reply07 Oct 2015, 15:40
Official
Hello Nkolonzi,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

The compliment has been sent to Janet Mgushelo.

Kind regards,

Alice van der Merwe

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Best regards,