AS
Amelia S

1 reviews | Active since Aug 2015

24 Aug 2015, 21:30

great service

For the past weeks i logged a complain about the insurance claim because i was not happy with the service however my query was resolved. I then received a letter stating that my claim was approved and i can visit any MTN store for assistant however i went to aucklandpark branch but they couldnt assist me. But while i was away for weekend in klerksdorp i visited the MTN store and i spoke to a warm friendly person Victoria Benjamin who assisted me with my enquiry and she even went an extra mile to make sure that everything is covered.<br> <br> I would like to compliment Victoria for the good service, since i was with MTN ive never received such a good service. well done Victoria and keep up the good work, im now a happy customer because of u.

0
Replies (1)
MTN South Africa
MTN South Africa's reply11 Sept 2015, 13:47
Official
Hello bbbbbbbbbb,

Thank you for your recent correspondence.

At MTN we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our loyal customers, like you, with the quality of goods and services they deserve. Your email has been forwarded to our Management Team to inform them of the excellent service rendered to you.

We'd therefore like to thank you for taking the time to send us this fantastic positive feedback! We take great pleasure in knowing that you enjoyed your MTN experience.

Thanks again for your patronage and continued support.
Should you require any further information, please do not hesitate to contact us.

Warm Regards
Ntebaleng
REQ:***

Best regards,