Great Service

I called in at MTN regarding MTN not debiting my account for my contract. I was advised that the last agent who assisted me never updated on the system which really got me really irate. She explained to me the contract in full which the lady who did an upgrade did not explain the particular one which I upgraded to. She even did a manual debit for me to go of tomorrow. She knows very competent and I have never received that kind of professionalism from any call center before. She made all the complaints i have had with the service from MTN vanish in just one call. I am very impressed MTN and hope you get to employ people like Mpho Modiakgotla at your call centers. Very good job I will say again. Very efficient on all the processes of MTN. With service like that i am effeminately going to upgrade my second contract I have with you guys. You should have consultant like her assisting private clients or rather clients MTN refer to as VIP at your business. Just like how FNB has special consultants that helps different kinds of clients they have. Recognition should be made and lessons should be given to those who are not efficient at all.Well done MTN!!!