Great ripoff, well done.

I have 3 contracts with mtn.

Things went hard for me last year and missed two payments. I was liable for 1100 per month. My account was locked down ad debit orders also stopped. I was handed over to VVM and agreed on a payment plan.

I was promised that if i pay a deposit of 500 from the payment plan my account will be unlocked and i can continue using the services. This did not happen.

In March one of my account which was 799 a month came to an end. I made several calls including emails to mtn to try and cancel it as the 24 months had lapsed but i was told i cannot cancel a contract under legal. Ok , so who pays for the charges? me? Ok, i was struggling to pay this account that you handed over but still you want to charge me more? Really? Kicking a man when they are down? I even went to MTN shop and was told there is nothing they can do but i should call legal department. Legal department told me still , i cant cancel a contract that is under legal.

Emails are responded to every 2 weeks, if at all.

Ok, then i finished paying per the arrangement mid April. i called VVM and MTN to have the services restored and i was told i need to pay another 3700 for the account to be unlocked. I made this payment immediately and still after 2 weeks nothing had been done to unlock the account. I called VVM and i was told the account was sent back to MTN. I called MTN and i was told that they were still working on it, i should be patient because of COVID but while in the meantime, i am losing the minutes i paid for and also i should continue being billed. This continued even in May. MTN to VVM, VVM to MTN, the chain repeated.

Only the end of May after calling so many times did i manage to get someone who told me she will escalate my issue for the account to be activated on the contracts that had not ended. and only on that day did someone helped me and promised my contract will be cancelled. This is towards end of May, but all cost were on me, with no services.

However, upto today, the line is still not working and deactivated, im sure i will be handed over again for the accumulated costs. And still the costs are on me, with no services.

Welldone MTN.

Such a ripoff.