GREAT CUSTOMER SERVICE RECEIVED

Last week I posted a complaint about bad customer service I received at the MTN Mutual Mall in Durban Central. After not being able to do a sim swap at the store I went to another MTN store in Smith Street and I was assisted by Eric. Eric was quiet but he was very helpful. I arrived at the store at 4:40pm and he sat with me until 4:55pm taking me through the sim swap process and also answering all my questions. I have had the same number for almost 3 years so I was very worried about losing it, but Eric assured that everything was going to be ok. <br> <br> While I was in the store I also noticed the other consultant- Ednah and she was assisting another customer. It was almost 5pm (closing time) but she still had a smile on her face and she was very patiently assisting the customer with his new cellphone purchase. <br> <br> I just want to say thank you to these two staff members. Customers are not difficult people, we just expect good service and it's only fair to compliment people who do a good job and raise that standard of service beyond what is expected of them.