Great customer disservice!

You can count on Africa's largest mobile phone network to not know why they have debited your account more that they should have, their call center agents have not only proven to be *********** and spectacularly clueless they are aggravating as well. My account my debited twice with an amount that does not look right and when I ask for a simple explanation I am told my query must be escalated to the data department and I can expect to hear from then in anytime between 3 days and two months. Which I believe by the way given I asked on MTN 's Facebook for someone to assist me and their response was: please furnish us with your details and we will get back to you, which I did and they are yet to \get back to me"! I had to call them and was graced with one rude agent by the name of a abieda cloete who by the sound of things is just as clueless. I'm frustrated to nth degree. I want my contract terminated I refuse to have to deal with this!"""