DS
Deon S
1 reviews | Active since Dec 2015
01 Dec 2015, 23:20
Got overcharged on a fixed data acc
Got over charged on my October fixed data contract bill. According to call center agent they will log a complaint to billing department. Has been a month already no response from MTN. What I don't understand is that previous months if I would run out of data before my account was credited for the new month I could NOT log onto the internet until I buy data. Now they claim that I used R 600 extra data. But according to my net monitor I have not even used 2 gig for October. Please help as their call center is also a lost case. Tried submitting complaint on their website but also just as bad.
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MTN South Africa's replyOfficial
10 Dec 2015, 12:39Hello DeonSieb,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Cell *** is on an open 2GB pacakge the system reflect that you have utilized the 2GB and used the internet fuhrer. The request has been sent to the validation department to assist you. We have resend the request to them to send to you the validation and URL report.
You may request for this line to be changed from open to 2GB Top up.
Kind regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Cell *** is on an open 2GB pacakge the system reflect that you have utilized the 2GB and used the internet fuhrer. The request has been sent to the validation department to assist you. We have resend the request to them to send to you the validation and URL report.
You may request for this line to be changed from open to 2GB Top up.
Kind regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply10 Dec 2015, 12:39
Official
Hello DeonSieb,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Cell *** is on an open 2GB pacakge the system reflect that you have utilized the 2GB and used the internet fuhrer. The request has been sent to the validation department to assist you. We have resend the request to them to send to you the validation and URL report.
You may request for this line to be changed from open to 2GB Top up.
Kind regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Cell *** is on an open 2GB pacakge the system reflect that you have utilized the 2GB and used the internet fuhrer. The request has been sent to the validation department to assist you. We have resend the request to them to send to you the validation and URL report.
You may request for this line to be changed from open to 2GB Top up.
Kind regards,
Alice van der Merwe
***
Best regards,