1 reviews | Active since Oct 2018
GOT AN CONTRACT BUT NOT HE ONE I AGREED TO
HI I HAVE A PHONE CONTRACT WITH MTN. THEY PHONED ME AND TOLD ME I CAN UPGRADE BUT I WANTED TO PORT FROM MTN TO VODACOM BECAUSE WE DO NOT HAVE A MTN BRANCH IN OUR TOWN. BUT I THOUGHT LET ME HEAR THEM OUT. THEY TOLD ME THEY PHONING FROM SUMMER TRADING AND THEY DO CONTRACTS WITH MTN SO I THOUGHT NO GOING TO LEAVE IT BECAUSE I ALREADY HAD A PROBLEM WITH IDENTITY THEFT SO I TOLD THEM NO I WILL GO TO THE BRANCH MYSELF AND THEY CONFIRMED TO ME THEY ARE WORKING WITH MTN SO WE WENT ON. SO THEY TOLD THEY HAVE A SPECIAL. WHERE YOU A GET THE PHONE, 1 GIG OF DATA,250MIN AND I THINK 20SMS A MONTH FOR ONLY R285. MY PREVIOUS CONTRACT WAS R388 A MONTH.I TOOK THE CONTRACT BECAUSE IT WAS A GOOD DEAL. BUT THE PROBLEM I HAVE IS MY MONTHLY DEBIT ORDER NOW IS R411. I GOT VOICE RECORDING WHERE I ASK THE LADY TWICE IS R285 AND SHE SAID YES. SUMMER TRADING HELP ME TO A POINT BUT THEY JUST SAY I MUST SPEAK TO MTN AND MTN SAYS I HAVE TO SPEAK TO SUMMER TRADING. NOW I SIT WITH ALMOST R126 EXTRA A MONTH I HAVE TO PAY. IF I HAD THE MONEY NO PROBLEM BUT I TOOK THE CONTRACT BECAUSE ITS HELP TO SAVE AGAIN ON SOMETHING ELSE. WHAT CAN I DO?
Good day Jac,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that I tried to contact you this morning and reached voicemail. Please send me a copy of your contract if you received one, my e-mail address is ***
We look forward to improving on the service delivery to you.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Good day Jac,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly note that I tried to contact you this morning and reached voicemail. Please send me a copy of your contract if you received one, my e-mail address is ***
We look forward to improving on the service delivery to you.
Warm Regards,
Zanele Mazibuko
Complaints Management team
