DC
Daniel C
1 reviews | Active since Dec 2015
09 Dec 2015, 16:58
Goods not delivered on time
Almost every time I upgrade my phone, it gets sent to the wrong place, making me wait for many days, if not weeks, instead of the 3-5 days it should take, this time it was sent to Cape Town and I'm in the Free State, Reitz. The couriers need to get the addresses correct and prevent such mishaps, it's very inconvenient.
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Replies (1)
MTN South Africa's replyOfficial
16 Dec 2015, 20:41Hello DanTheMan97,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the consultant who captured the upgrade application to assist and contact you for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the consultant who captured the upgrade application to assist and contact you for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply16 Dec 2015, 20:41
Official
Hello DanTheMan97,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the consultant who captured the upgrade application to assist and contact you for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We will engage with the consultant who captured the upgrade application to assist and contact you for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***