Goodbye MTN your greed has lost you a customer
<p>My son gave me his Samsung Galaxy S4 as it is a far superior phone than the one I purchased on contract from MTN (Samsung Galaxy Trend). In order to change from the Trend to the S4 I need to do a SIM swap as the S4 requires a micro SIM. We purchased the new SIM card and tried the tedious "online process" of doing a SIM swap. There is a process for Pay as you go as well as for contract clients by the way. We ended up calling the service centre on 808 only to be told that contract clients cannot do a SIM swap online as they have to pay R 135 for the priviledge. Needless to say that since my contract is already up, I will be cancelling it. I am seriously thinking about giving MTN the middle finger and going with Vodacom for the aggrevation.</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the time you took to answer our call. As per business rule MTN does charge to perform a contract sim swap.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the time you took to answer our call. As per business rule MTN does charge to perform a contract sim swap.
Thank you for bringing this matter to our attention.
Regards
Nompumelelo
REQ:***