Goodbye MTN! Thanks for making it easy to move to another provider!

I was a loyal customer of MTN for 25 years. My contract was due to upgrade in July and despite trying numerous times to upgrade I was suddenly declined - despite the fact that I have never failed to pay my account. It is almost impossible to get through to anyone via phone and the branch was also unwilling to assist. I was bitterly disappointed that MTN cared so little about retaining their customers or even providing basic customer service to explain why they were declining me. I have now moved to Vodacom who went out of their way to help me.