Goodbye MTN

Been with mtn for close to a decade. My last upgrade was delayed by about three months, bad experience.

Last month, another upgrade was agreed, but the delivery never came. I didn’t pay my premium because I wanted to see what the new invoice would look like, then my account was suspended. So I called in to make an arrangement, which would mean having to pay twice the normal amount at a go. Not ideal for me, so I’m faced with another suspension, even though I paid a little more to offset the balance of the one month I missed.

When they don’t get it right, an apology is all they can give. But they can’t be reasonable with customers, even though they contributed to the fault.

Over the years, I have put up with a lot of their mistakes and accepted their apologies. Now is the time to entertain the other players in the industry.