Goodbye MTN - 24 years.

Good bye MTN.

Another upgrade, another frustrating experience and the final straw.

I tried upgrading last month at your Somerset West mall shop. I was told I need to pay R1600 to upgrade as it's an early upgrade.

I find this so strange as MTN sends me messages, calls me multiple times to tell me I am due for an upgrade?

In the same month I needed to go to the same store three times in two weeks, eventually didn't upgrade because of the confusion.

Later in the same month, I am called by one of your call Centre agents. I explain the situation and she remarks that Somerset mall MTN seem to be charging customers unnecessarily for upgrades as according to her, I can upgrade without any extra payment.

She promises to investigate and call me back later that week. She never does.

Beginning of October I finally use your app to select an upgrade. It is approved and the contract is sent to me on the 10th of October.

Since then, no contact from MTN, no notification as to where my new phone is, nothing.

Today, the 22nd of October I walk into your Waterstone village mall MTN and try to get assistance from your three staff members. Firstly the lady types some information into her computer in front of her - without asking for my details. She states that she doesn't know where my phone is. I had only greeted her at that stage and said I need help tracking my new phone down.

I didn't know MTN have people that are mind readers or magicians?

After she then eventually takes my details and opens my profile, she says that she can't help me and I need to phone MTN customer service - which is pointless anyway, your call center is not effective.

I am then told by the same staff that they are only a franchise store and can't help me. So I'm an MTN customer, in a store that says "MTN" on the wall but I can't be helped?

Why have the store open then? What is the point?

In closing, MTN, this is now my public notice. The upgrade which I selected, but has not been delivered and cannot be found or assisted with. Cancel it.

I will be porting my number over to one of your competitors in the new month.

After 24 years with MTN, many of those years have with contracts, I am now finished.

I can't do this anymore and I won't accept this.