JS
Joseph S
1 reviews | Active since Mar 2013
29 Aug 2015, 16:14
Goodbye and good riddens mtn
For 3 weeks I have tried subscribing to dstv mobile and everytime unsuccessful. Your call centre staff are stupid and dont have a clue of what customer service is and that includes your supervisors. Your network is ****. Your prices are ridiculously high. Overall the worst network in the world. I have had excuses from technical fault to subscription services thrown at me....three weeks later no dstv mobile, no technical fault, no subscription services.....you are just a bunch of idiots and *******. **** you very much. Goodbye and good riddens MTN
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Replies (1)
MTN South Africa's replyOfficial
15 Sept 2015, 14:27Hello Stevens_001,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I tried calling you for further troubleshooting but your phone was off, the alternative number you provided was answered by somebody who told me he doesn't know you. Please call 173 or 1555 for further troubleshooting.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I tried calling you for further troubleshooting but your phone was off, the alternative number you provided was answered by somebody who told me he doesn't know you. Please call 173 or 1555 for further troubleshooting.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
MTN South Africa's reply15 Sept 2015, 14:27
Official
Hello Stevens_001,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I tried calling you for further troubleshooting but your phone was off, the alternative number you provided was answered by somebody who told me he doesn't know you. Please call 173 or 1555 for further troubleshooting.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that I tried calling you for further troubleshooting but your phone was off, the alternative number you provided was answered by somebody who told me he doesn't know you. Please call 173 or 1555 for further troubleshooting.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***