Good service is non-existant

I contacted MTN device insurance to insure my cellphone 2 weeks ago. The call disconnected due to network issues but Chaneal Stander did not call me back even though the call was not concluded. Thereafter I received an email explaining the various options of cover and premiums, however I failed to notice that the model quoted was incorrect which created an expectation in my mind. Anyway, I completed the application form and emailed it back to her thinking that I would be paying that amount, she then responds to my email the following day with the premiums for the correct model without even so much as an acknowledgement or an apology for sending the wrong information initially. I also had a few questions so I emailed her asking that she contact me at a certain time since I was on training. It has been a week since I emailed the completed application but I am still waiting for her to contact me in order to conclude the purchase and the time frame to insure my device is running out. This lady desperately needs training on on the value of quality customer service. It feels like I am asking for free insurance and not like I am a valued long standing paying client of MTN. I have received ****py service from MTN on many occasions over the years which makes me ask myself why I have been loyal to this company.